Services - Almadina

Telesales

At Almadina Contact Center, we offer telesales solutions tailored to your needs, both in the B2C (Business to Consumer) and B2B (Business to Business) sectors.

B2C and B2B

We specialize in connecting with end consumers and other businesses, optimizing the sales process to generate effective conversions and establish solid business relationships.

Inbound/Outbound

We manage inbound and outbound call campaigns, turning inquiries into sales and generating new business opportunities.

Cold & Warm Calling

We implement Cold Calling techniques to attract new customers and Warm Calling to interact with those who have already shown interest, increasing conversion probabilities.

Call Blending

Our Call Blending technology allows us to efficiently alternate between inbound and outbound calls, optimizing resources and improving the customer experience.

Multichannel Acquisition

We use a multichannel strategy that includes phone calls, SMS, and certified emails to ensure your message effectively reaches your customers.

Campaigns

At Almadina Contact Center, we design and develop telecommunications campaigns tailored to your needs, enabling you to achieve significant revenue and profitability.

Creation and Development

We handle the entire process, from conceptualization to campaign execution, ensuring a comprehensive strategy that maximizes results.

Personalization

We tailor each campaign to your company’s objectives and characteristics, ensuring that each action is effective and aligned with your commercial goals.

Revenue Maximization

We implement proven tactics to increase your revenue, optimizing each interaction and touchpoint with your customers.

Profitability

Our focus is on profitability, ensuring that each campaign generates a positive and sustainable return on investment.

Leads

At Almadina Contact Center, we specialize in generating and managing high-quality leads through advanced and personalized strategies.

SEM / SEO

We implement SEM (Search Engine Marketing) and SEO (Search Engine Optimization) campaigns to improve your visibility in search engines and attract qualified traffic to your website.

Email Marketing and Social Media

We design and execute email marketing campaigns and manage your social media to connect with your audience, foster engagement, and generate effective leads.

Community Manager

Our team of community managers builds and manages online communities around your brand, strengthening relationships with your customers and potential clients.

Comparison Sites

We optimize your presence on comparison sites for products and services, ensuring that your offer stands out and captures the attention of potential customers.

Landing Pages / Promotions

We develop effective landing pages and specific promotions to capture leads, ensuring a high conversion rate and maximized results.

Content Marketing

We create content marketing strategies that include articles, blogs, videos, and more, designed to attract, educate, and convert your target audience.

After-Sales

At Almadina Contact Center, we offer after-sales services designed to maintain and improve your customer relationships, ensuring their satisfaction and loyalty.

Debt Collection

We manage debt collection processes efficiently, recovering outstanding payments and improving your cash flow without negatively affecting your customer relationships.

Payment Management

We handle payment management, implementing effective strategies to resolve debts and minimize financial losses.

Customer Recovery

We work on customer recovery, developing specific campaigns to reactivate accounts and reestablish business relationships.

Customer Retention

We implement retention programs to keep your current customers, identifying and resolving issues before they become reasons for leaving, ensuring their long-term loyalty.