Who We Are
At Almadina Contact Center, we are a company dedicated to offering high-quality contact center solutions, tailored to the specific needs of each client. We have a team of professionals with more than 15 years of experience in the telemarketing sector, allowing us to provide exceptional service focused on both qualitative and quantitative results. Our passion is to grow alongside our clients in an optimal work environment dedicated to achieving goals.
What We Do
We offer a wide range of contact center services designed to cover all our clients’ needs and enhance their growth and success:
- Telesales: We manage both inbound and outbound calls, adapted to B2C and B2B fields. We use advanced techniques of Cold & Warm Calling and Call Blending to maximize sales opportunities.
- Campaigns: We design and develop personalized telecommunications campaigns, focused on maximizing our clients’ revenue and profitability.
- Leads: We generate and manage high-quality leads through SEM/SEO strategies, emailing, social media, and content marketing, ensuring a high conversion rate.
- After-Sales: We offer debt collection services, payment management, customer recovery, and retention to maintain and improve customer relationships, ensuring their satisfaction and loyalty.
